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FAQ

Shipping

Where do you ship?

We ship across Canada and the US.

How do you ship?

All orders are shipped Canada Post untracked letterman unless you order Preen Festival feather earrings. All feather earrings are shipped with a tracking number and are insured.

How much is shipping?

Shipping is $4.00 CAD flat rate for all Wonderland jewellery within Alberta. Shipping is calculated at checkout for all orders outside of Alberta. Preen Festival Fashion feather earrings are shipped by tracked Canada Post with insurance. Tracked shipping rates are calculated at checkout.

Do you offer expedited shipping?

Please contact us if you need to expedite your shipment and we will do our best to arrange alternate shipping options for you.

Returns and Exchanges

Can I return my items?

Wonderland will accept return of defective items (broken, problem with finish or quality) within 30 days for exchange or a refund. For for non defective items, Wonderland will accept exchanges within 30 days for any reason. With returns of exchanges, it is the responsibility of the buyer to pay the postage for the returned item and the exchange item if done via mail. Wonderland doesn’t pay postage. Please contact us to start a return.

What if my jewellery arrived damaged?

Wonderland will accept return of defective items (broken, problem with finish or quality) within 30 days for exchange or a refund. Please reach out to us directly if your order arrived damaged.

Materials and Care

Is your jewellery hypoallergenic?

Our jewellery is made with stainless steel and is hypoallergenic and can be worn directly on the skin.

What is your jewellery made from?

All of our jewellery is made of stainless steel which can go in water and doesn’t tarnish, rust, or corrode.

Events and Markets

Can I buy your jewellery in person?

Yes! You can find us a markets and shows across the country. Please check our Events page to find us in person.

Wholesale

Can I order your jewellery for my retail store?

Absolutely! Please visit our wholesale application page if you're a new retailer or log into your wholesale account from our wholesale page.

How much is a minimum wholesale order?

Our wholesale minimum order is $250 for initial orders and $150 for subsequent orders. All first time purchases require a 50% deposit with the balance due within 30 days. Our minimum order is 3 per each style for jewellery.

How much is wholesale shipping?

All wholesale orders are shipped with Canada Post for a flat rate of $24.99 CAD.

Can I place wholesale orders in person?

You sure can! Please visit our wholesale events page to find us at a trade show near you.

Can I return my wholesale order?

Wonderland will accept return of defective items (broken, problem with finish or quality) within 30 days for exchange or a refund. For non defective items, Wonderland will accept exchanges within 30 days for any reason. It is the responsibility of the buyer to pay the postage for the returned item(s) and the exchange item if done via mail. Wonderland doesn’t pay postage. Please contact us to start a return.